Customer Service Rep

At Sensient Technologies, we are experts in the science, art and innovation of colour and flavour. We are market-savvy and visionary. We are problem solvers. And we will be better with you.

The Customer Service Representative will be responsible for a variety of responsibilities including processing customer order, resolving customer request and issue, communication with account managers and the customer service manager to ensure excellent performance of OTIF.

Your success in this role will be:

• Follow standardized process to accept customer order and confirm delivery schedule. 

• Performs a variety of customer transactions - order entry, processing, complaint, documents, customer survey, follow-up

• Reviews production and shipping schedules to determine impact on customers’ expected deliveries. 

• Follows up variety of customer service reports and sales related reports.

• Ensure all activities follow company policy.

You have a 360° customer-oriented mind-set:

• Works closely with sales account managers, shipping, purchasing, production, planning and related teams to provide good customer service.

• Interact with and follow up related requirements of related Sensient sites.

• Effective and quick response to all kinds of inquiries from customers. 

Your technical skills should include: 

• Knowledge of customer service.

• Addresses complex problems and efficiently responds with solutions.

• Good verbal and written communication.

• Experience with ERP system.

ABOUT SENSIENT TECHNOLOGIES CORPORATION

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and fragrances. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, display imaging chemicals, and other specialty chemicals. The company's customers include major international manufacturers representing some of the world's best-known brands, as well as up-and-coming dynamic manufacturers.

With global operations in 71 locations in 31 countries, Sensient has built a corporate culture that incorporates expertise from regions around the world. We have customers in 150 countries. Over a decade, Sensient has grown from a domestic food company to a world-leading developer, manufacturer, and marketer of sophisticated color and flavor systems.

Sensient is headquartered in Milwaukee, Wisconsin.

As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package.  For more information, visit our website at http://www.sensient.com

#LSC-1